Return and refund policy

MedsAttire Refund & Return Policy

At MedsAttire, we want you to feel confident and satisfied with every purchase. If something isn’t right, we are here to help. Please review our refund and return guidelines below.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if the item meets the following conditions:

  • The product is unused, unworn, and unwashed

  • All tags, labels, and original packaging are intact

  • The item is in resellable condition

  • Perfumes and body products must be unopened and sealed

  • Hijabs must be unused and without any marks, stains, or scents

Items that do not meet these conditions cannot be returned or exchanged.

2. Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned:

  • Used or worn scrubs, lab coats, hijabs, or accessories

  • Items purchased during clearance or promotional sales

  • Customized or altered products

  • Opened perfumes or fragrance items

  • Gift boxes or hijab bags once opened

3. Exchange Policy

If you received the wrong size or want to exchange your item for another available color or style:

  • Exchanges are accepted within 7 days of delivery

  • Customer must ensure the item is unused and in original condition

  • Exchange is subject to stock availability

If your requested item is out of stock, you may choose:

  • A different product of equal value, or

  • A store credit voucher valid for your next purchase

4. Refund Policy

Refunds are issued only in the following cases:

  • You received a damaged, defective, or incorrect product

  • The product you ordered is out of stock

  • The order is canceled before dispatch

Refunds are processed as:

  • Bank transfer or mobile wallet refund (5–7 business days)

  • Store credit, if preferred by the customer

Note: Refunds are not issued for change of mind or size issues. In such cases, only exchanges are allowed.

5. Return Shipping Costs

  • If the return is due to our mistake (wrong item, defect, damage), MedsAttire covers the return shipping.

  • If the return is due to a customer reason (size issue, preference change), the customer is responsible for return shipping charges.

6. Order Cancellation

You may cancel your order before it is shipped.
Once dispatched, cancellations are not possible, but you may request a return or exchange after receiving the product.

7. How to Request a Return or Exchange

Please contact our support team with your order number and issue details:

Email: support@medsattire.com

Our team will verify your request and provide instructions for return pickup or drop-off.

8. Inspection & Approval

Once we receive your returned item:

  • It undergoes a quality inspection (1–2 business days)

  • After approval, your refund, exchange, or voucher will be processed

If the item fails inspection due to usage, damage, or missing packaging/tags, it will be returned to you without refund.